ITC Infotech Names Rashmi Sharma as General Manager of HR Transformation

ITC Infotech has appointed Rashmi Sharma as General Manager – HR Transformation, tapping into her nearly 20 years of experience to lead a global HR overhaul at the company.

Rashmi Sharma steps into her new role at ITC Infotech with a mission to reshape the company’s HR landscape. Her appointment comes at a pivotal time as ITC Infotech pushes forward with a broad transformation program aimed at streamlining HR processes and boosting employee experience worldwide.

Sharma expressed her enthusiasm about joining ITC Infotech, highlighting the company’s blend of a storied past and ambitious future. “I’m thrilled to start this new chapter and lead a major transformation that will leave a lasting mark across the organisation,” she said on LinkedIn.

Leading HR Transformation with a Clear Vision

In her role, Sharma will spearhead the Hire to Retire (H2R) business process re-engineering. This involves the complete implementation of SAP SuccessFactors in collaboration with SAP and PwC—two major players in the enterprise software and consulting arena.

The goal? To unify processes that have often been scattered across systems, boost overall business performance, and most importantly, improve the day-to-day experience of ITC Infotech employees.

The task is no small feat. Integrating SuccessFactors across a global organization requires deft management of change and technology alike. But with Sharma’s extensive background, ITC Infotech appears ready to tackle this challenge head-on.

A Career Built on Talent and Transformation

Before arriving at ITC Infotech, Rashmi Sharma served as Vice President – Talent and Transformation at Publicis Groupe. There, she led efforts to align employee experiences, culture, and talent development—no small challenge at a global communications firm.

Her career stretches across multiple sectors, with stints at Thyssenkrupp Elevator, WNS Global Services, Accenture, Ugam Solutions, and Indiabulls Securities. This diverse experience lends her a broad perspective on workforce management and change leadership.

Sharma’s expertise covers everything from cultural initiatives to talent succession planning. She’s known for designing programs that groom future leaders and implementing platforms that enhance workforce engagement.

Education and Expertise Backing the Role

Sharma holds an MBA specializing in Human Resource Management and Information Technology from ICFAI University, Dehradun. This combination of HR and tech knowledge positions her well to navigate ITC Infotech’s ongoing digital HR transformation.

With technology playing an increasingly central role in human resources, her blend of skills is especially relevant. SuccessFactors, SAP’s flagship HR suite, requires not only technical know-how but also a clear vision for how digital tools can support people and processes.

What’s Next for ITC Infotech’s Workforce?

The coming months will be critical. Sharma’s leadership will be tested as the company pushes forward with its global HR transformation. SuccessFactors implementation promises to streamline hiring, onboarding, performance management, and retirement processes under one platform.

Here’s a quick look at key components of the Hire to Retire cycle Sharma is overseeing:

While the table shows a neat progression, the real work lies in ensuring each step fits the company culture and meets employee needs.

The transformation will likely improve transparency, reduce manual work, and provide richer analytics for HR leaders to make better decisions.

Employees, for their part, can expect more seamless interactions with HR systems, hopefully making their work lives easier and more productive.